Question 1

What is Formentic?

Accepted Answer

A form-building console for Salesforce Marketing Cloud. You design fields and layouts once, in every language you support, and publish forms that render natively on your own SFMC Cloud Pages.

Question 2

Does Credits cover Marketing Cloud Next?

Accepted Answer

Credits governs consumption in Data 360, which Marketing Cloud Next depends on, including the data graphs that underpin its personalisation. It does not require you to migrate.

Question 3

Can I reuse fields across forms?

Accepted Answer

Yes. The global field library lets you define a field and its validation once and reuse it across any form or business unit.

Question 4

Does Formentic "own" or keep my contacts and leads?

Accepted Answer

No. For that data (your contacts, leads and form submissions) you're the controller and Formentic is your processor, under the Data Processing Agreement. It processes it only to run the Service, on your instructions.

Question 5

Do I need a developer to publish a form?

Accepted Answer

No. You compose fields and select a layout in the console, then publish to your own Cloud Pages. Formentic produces the page logic, so no one writes or maintains per-form code.

Question 6

Where does my form submission data actually go?

Accepted Answer

Straight into the Data Extensions inside your own SFMC account, the Provisioned Assets Formentic created for you. It isn't copied into or stored in a separate Formentic database.

Question 7

What can Formentic actually do inside my SFMC account?

Accepted Answer

Only work in what it creates for you (we call these your "Provisioned Assets"): a dedicated folder with its Data Extensions, and a Content Builder folder "Formentic" with the images it uploads for you (such as the screenshots of your tests, in a folder per form) and, if you let Formentic update your Cloud Pages, the content blocks that hold the page code. It never touches your journeys, automations, emails, other Data Extensions or other content, or subscriber lists. Marketing Cloud's permissions apply to a whole Business Unit, so this limit comes from how Formentic is built and from our Terms (Section 4), and you can see everything Formentic creates in your own account.

Question 8

Is there an uptime guarantee?

Accepted Answer

Standard and Pro plans target 99.5% monthly uptime for the Formentic application itself (this doesn't cover SFMC or Salesforce outages, which are outside Formentic's control). Free and Trial accounts don't carry an uptime commitment.

Question 9

What happens after my 14-day trial?

Accepted Answer

If you haven't confirmed a paid plan with payment details, your account automatically moves to Free. You're never silently charged.

Question 10

How many languages does it support?

Accepted Answer

Every form ships in every locale you support, managed from the same console. Translation is built in from day one, not bolted on later.

Question 11

Is this a Salesforce product?

Accepted Answer

No. Formentic is an independent platform and isn't affiliated with, endorsed by, or sponsored by Salesforce. It connects to your own SFMC account, which remains governed by your own agreement with Salesforce.

Question 12

Can I cancel anytime?

Accepted Answer

Yes, in your account settings, effective at the end of your current paid period. Fees already paid aren't refunded except where required by law.

Question 13

How do spike alerts decide what is unusual?

Accepted Answer

Credits compares each asset's current consumption with its recent baseline, and with comparable assets of the same type. A material departure, an asset whose name suggests testing, or one that draws well above its peers is reported to account owners and administrators within 24 hours of appearing in your usage data, with a suggestion on where to look.

Question 14

Who is it for?

Accepted Answer

Marketing operations, campaign and CRM teams working inside SFMC who need to launch or update forms regularly, without a developer in the loop for each one.

Question 15

Do I need SFMC access to use Formentic day to day?

Accepted Answer

No, that's the point. One person with SFMC admin rights does a one-time setup (creating an Installed Package and giving Formentic its credentials), and after that, everyone else builds, edits and publishes forms entirely inside the Formentic console. No AMPscript, no Cloud Page editing, no SFMC login required for ongoing work.

Question 16

What support is included?

Accepted Answer

Free onboarding training for every account. Critical (P1) issues get a response within 1-10 hours; everything else within 24 hours.

Question 17

How long does setup take?

Accepted Answer

Creating the Installed Package in SFMC and connecting it in Formentic is a short, one-time step. From there, building your first form is just picking fields and a layout.

Question 18

Does the preview match what actually publishes?

Accepted Answer

Yes. What you see in the console is what renders live; there's no separate rendering step that can drift from the preview.

Question 19

Do I need to adopt both products?

Accepted Answer

No. Each product is enabled separately. Both share one account, one team and one set of settings, so adding the second later is straightforward.

Question 20

Can I revoke access later?

Accepted Answer

Yes, at any time, directly in SFMC. Revoking it stops the Service from working until you reconnect. Formentic never retains or reuses access beyond what the current Installed Package grants.

Question 21

What happens to my data if I cancel or my contract ends?

Accepted Answer

You can export your data for 30 days after the Agreement ends. After that, Formentic deletes your Client Data and integration credentials from its own systems within 60 days. Data already sitting in your own SFMC account, including everything in your Provisioned Assets, is yours, stays in your Salesforce org, and is never touched or deleted by Formentic unless you ask.

Question 22

Is this GDPR compliant?

Accepted Answer

The DPA is built to meet Article 28 GDPR requirements, including Standard Contractual Clauses for any transfer outside the EU/EEA. Full detail is in the Privacy Policy and DPA.

Question 23

How are passwords and credentials protected?

Accepted Answer

Passwords are never stored in readable form, only as salted hashes. SFMC integration credentials are encrypted at rest, and all traffic is encrypted in transit.

Question 24

What plans are there?

Accepted Answer

Free, Standard and Pro. The differences are in the Billing & Subscription Policy.

Question 25

What happens to my forms if I downgrade?

Accepted Answer

Configuration beyond your new plan's limits may be disabled, but it's kept for 30 days in case you upgrade again. Nothing is deleted from your SFMC account as a result of a downgrade.

Question 26

What does the Credits audit access?

Accepted Answer

Read-only access to credit consumption figures and to metadata about your Data 360 assets. It never reads customer personal data, and it does not change your configuration.

Question 27

Where is my data stored?

Accepted Answer

In the EU. The Security and Trust Center and the Data Processing Agreement explain precisely how it is handled and by whom.

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