Inspiration › Service and loyalty
Service and loyalty
Support request emails for Marketing Cloud. From message to solved.
Confirm the request with what happens next and when, and ask afterwards whether it was solved. Ready in your brand in Formentic; built in Journey Builder in an afternoon.
The journey
2 emails
Contact formEntry: Data Extension Contact_Requests
3 days
The emails
What your subscribers get
Shown with a made-up brand, Nordlys. In Formentic they’re made in your colours, logo, footer and languages.
What you need
- Salesforce Marketing Cloud with Journey Builder.
- A sendable Data Extension for the requests (Formentic’s form writes it): EmailAddress, FirstName, Language, Topic.
- Your answer time, written in the first email.
Legal parts, already in
- The emails are about the request itself (service), not marketing.
- Every email has your footer with the unsubscribe link and your address.
Free advice
Planning a contact or support request? Let’s look at it together.
15 minutes with a Formentic adviser on your steps, your timing and what to measure.
Online · 15 minutes · free